Becoming a successful adjuster takes more than learning Xactimate and climbing roofs. While technical skills open the door, it’s the soft skills — the people skills, mindset, and work habits — that keep you in the game and growing over time.
At MileHigh Adjusters Houston, we train adjusters to handle real-world challenges — and that means developing the soft skills that carriers and firms value just as much as your inspection reports.
Here are the essential soft skills every adjuster needs to build a lasting, profitable career in this industry:
💬 1. Communication
Whether you’re dealing with a stressed policyholder, a contractor, or a desk adjuster, clear and professional communication is key.
✅ Why it matters:
- Sets the tone for trust and cooperation
- Helps avoid misunderstandings and delays
- Makes you look polished and dependable
🛠 Tips to improve:
- Return calls and emails promptly
- Explain the process clearly to insureds
- Keep your tone calm, respectful, and solution-focused
⏰ 2. Time Management
In this business, you eat what you kill — and staying on schedule is everything.
✅ Why it matters:
- Missed appointments or delayed uploads cost you money
- Better time control = higher claim volume = better income
🛠 Tips to improve:
- Use digital tools like calendars and to-do apps
- Plan your day the night before
- Block time for writing estimates to avoid backlog
🧠 3. Problem-Solving
Every claim is different. You’ll run into odd damage, uncooperative insureds, and tech glitches. The best adjusters stay cool and figure it out.
✅ Why it matters:
- Keeps the claim moving
- Builds your reputation as a pro
- Reduces stress for everyone involved
🛠 Tips to improve:
- Always ask: What’s the next best step I can take right now?
- Learn from others — ask senior adjusters or firm contacts
- Stay curious and solution-minded, not reactive
🤝 4. Empathy
You’re often dealing with people on one of the worst days of their lives. A little compassion goes a long way.
✅ Why it matters:
- Improves cooperation with the insured
- Leads to better documentation and fewer complaints
- Makes you stand out with carriers and firms
🛠 Tips to improve:
- Listen first, then respond
- Acknowledge frustration or confusion calmly
- Be patient — but stay professional
🧾 5. Attention to Detail
It’s not just about climbing the roof — it’s about documenting every shingle. Your file should be so solid, it speaks for itself.
✅ Why it matters:
- Reduces revisions, supplements, and reassignments
- Builds trust with firms and carriers
- Protects you from disputes
🛠 Tips to improve:
- Use checklists for every inspection
- Double-check scope notes and photo documentation
- Always back up your files
🧘 6. Adaptability
Cat adjusters work in changing environments — storms, rules, tech, and carriers shift constantly. Those who adapt fast, thrive.
✅ Why it matters:
- Helps you stay calm under pressure
- Makes it easier to switch firms or roles
- Keeps your career growing
🛠 Tips to improve:
- Stay open to feedback
- Treat every challenge as experience, not a setback
- Keep learning — the industry evolves, and so should you
Final Thoughts
The adjusting world rewards those who work hard and grow beyond the basics. Mastering software and inspections is just step one. To build a long-term career, you need the soft skills that make you reliable, coachable, and respected in the field.
At MileHigh Adjusters Houston, we train more than just adjusters — we train professionals. Professionals who show up, stay ready, and stand out.
📍 Houston-Based, Nationwide Opportunities
📅 Monthly Hands-On Boot Camps
🛠️ Xactimate, Field Training, Mock Claims & More
👉 Join a training that builds real-world confidence.
📞 281-741-8505
🌐 www.milehighadjustershouston.com
MileHigh Adjusters Houston
We train the Special Forces of Adjusters!