The insurance adjusting world in 2025 looks drastically different than it did in 2015. Over the last decade, the industry has undergone a digital transformation, shifted its expectations of adjusters, and adapted to new types of claims and catastrophes.
If you’re considering entering the field—or already in it and wondering what’s next—here’s a breakdown of how the insurance adjusting industry has changed over the past 10 years and what that means for you.
📱 1. Technology Has Transformed the Job
In 2015, many adjusters still filled out paper scope sheets, used physical maps, and uploaded photos in clunky systems. Today, tech is at the heart of every claim.
- Xactimate and CoreLogic platforms are now essential.
- Drone inspections and 3D imaging tools have replaced some ladder climbs.
- AI and automation now assist in claim triage, documentation, and even basic estimations.
- Mobile claim offices (aka your SUV and hotspot) are the new standard.
Adjusters who embrace tech thrive. Those who resist it? They get left behind.
👩💻 2. Remote Adjusting Is Now Normal
Desk adjusting from your laptop in a coffee shop or at home was rare a decade ago. Now, it’s a standard career path in the industry.
- Many adjusters are 100% remote, especially during non-CAT seasons.
- Carrier-specific platforms allow for real-time collaboration without stepping foot on a property.
- This shift has opened the door for people from diverse backgrounds (tech-savvy, customer service, healthcare, etc.) to enter the industry.
MileHigh Adjusters Houston also trains students specifically for remote opportunities, not just fieldwork.
🌪️ 3. Storms Are Bigger, Faster, and More Frequent
Thanks to climate change, we’re seeing:
- Longer storm seasons
- More billion-dollar disasters
- Heavier hail and flooding in unusual areas
This means more work for adjusters — but also higher expectations from carriers and policyholders. You need to be:
- Efficient
- Well-trained
- Able to handle pressure under chaotic conditions
🧾 4. Documentation Standards Have Gone Way Up
In 2015, a few photos and a scope note might cut it. In 2025?
- Hundreds of photos per claim are common
- Detailed notes, diagrams, and file accuracy are mandatory
- Firms are asking for fewer errors and cleaner files — the first time
At MileHigh Adjusters Houston, we train adjusters to document like pros from Day One. It’s one of the biggest keys to staying on a firm’s roster long-term.
🔀 5. The Career Path Has Expanded
Adjusting used to be something people “fell into” after other jobs. Now it’s a legitimate career field with:
- Entry-level training and licensing (like what we offer)
- Defined roles: CAT adjuster, desk adjuster, file reviewer, claims QA, estimating specialist
- Potential to make $80K–$250K+ annually
Adjusting is now more similar to trades like truck driving, welding, or even nursing — you get licensed, trained, and then deployed. You can go as far as you’re willing to work for.
🔧 6. On-the-Job Training Is a Thing of the Past
Staffing firms used to train new adjusters during deployments. That’s mostly gone.
Today, firms expect you to arrive trained, tested, and ready.
That’s why certification-based training, like our Adjuster Boot Camp, is more critical than ever. It sets the stage for immediate success — and prevents new adjusters from burning out or getting sent home early.
📌 Final Thoughts: Be Ready for What’s Next
If you’re looking to join or grow in the adjusting world, you’ve got to be prepared for how it’s changed:
- Tech-first mindset
- Self-motivated documentation
- Remote capability
- Business-like professionalism
At MileHigh Adjusters Houston, we don’t just teach you how to pass a test. We train you to succeed in today’s real-world adjusting environment.
✅ Ready to Join the Future of Adjusting?
Let’s talk about how we can get you licensed, trained, and deployed with confidence.
👉 Schedule a 15-minute call with Mark
MileHigh Adjusters Houston — Training the Special Forces of Adjusters!
📍 Based in Houston | Training Nationwide
🚀 In-Person & Online Licensing + Adjuster Boot Camp
🌐 milehighadjustershouston.com
📞 281-741-8505